FAQs - Frequently Asked Questions
HOW DO I REDEEM MY COUPON?
If you received a coupon good towards the purchase of a skateboard tool, all you have to do is find the tool of your choice, and then use your coupon code in the checkout process to have your free credit applied to the order. That's it!
HOW DO I PAY FOR MY SKATEBOARD TOOL?
Our checkout process is secure, fast, and mobile friendly. We accept Credit Card, PayPal, and Amazon Pay.
HOW LONG DOES IT TAKE TO RECEIVE MY TOOL?
On average, tools are shipped 1-3 business days after purchase, via USPS, out of Fort Lauderdale, Florida. Standard shipping and transit times apply. Dealer order time depend on the quantity ordered and are shipped via various carriers depending on quantity and lead time required.
DO YOU SHIP OUTSIDE OF THE USA?
Unfortunately, due to high shipping costs, and confusing customs and destination taxes, we do not sell and ship to individuals living outside the country. (However, dealers outside the continental US may be able to order, depending on their location and needs.)
WHAT HAPPENS IF I DON'T RECEIVE MY ORDER?
The USPS is very reliable, so this rarely happens, but if you haven't yet received your tool after 14 days, please contact customer support and we will confirm your shipping information and figure out what happened and get everything sorted out.
CAN I RETURN MY ORDER?
No, we are sorry but we do not accept returns or exchange requests. However, if you somehow receive a DAMAGED or DEFECTIVE tool, contact us within 7 days to request an exchange and further instructions on what to do. DO NOT RETURN THE TOOL TO US, WITHOUT FIRST CONTACTING US AND GETTING A RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER, OR YOUR ACCOUNT WILL NOT BE CREDITED.
HOW DO I BECOME A DEALER?
Just fill out the form on this page to receive your unique dealer price list and coupon code, so you can begin ordering tools at a discount. We offer dealer pricing starting at 25 units, and we can add your logo on orders starting at 600 units. Just order using our shopping cart, and then apply your special dealer coupon at checkout to get your discount. That's it. If you need to arrange other billing methods, please let us know in advance.